About the Role

Our client, an internationally renowned hospitality business based in Central London, is seeking an experienced and hands-on IT Manager to lead on-site technology operations.

This is a rare opportunity to join a high-end hospitality brand at the top of its game, delivering technical excellence in a dynamic, guest-focused environment.

Working closely with senior stakeholders and operational teams, the IT Manager will ensure smooth delivery of all hotel IT and telecoms systems, support strategic technology initiatives, and manage a small on-site team.

Key Responsibilities

• Oversee daily IT operations, ensuring seamless performance of infrastructure and systems.
• Resolve issues impacting internal staff, guest services, and technical operations.
• Maintain system integrity across key platforms: PMS, POS, WiFi, IPTV, AV, telephony.
• Provide on-site technical support for AV setups, events, and conferencing.
• Uphold strong cybersecurity and data protection standards; manage backup protocols.
• Lead, mentor, and develop junior team members with a hands-on leadership style.
• Collaborate with external vendors and internal departments on upgrades and installations.
• Support the rollout of technology process improvements and hotel-wide IT projects.

Ideal Candidate Profile

• Solid background in IT support or leadership roles within luxury hotels or hospitality.
• Strong understanding of:
• Microsoft Server environments (Active Directory, DNS, DHCP).
• Networking fundamentals, virtualization (e.g., VMware, Hyper-V).
• Working knowledge of systems such as Opera, Micros, IPTV, AV platforms.
• Natural problem-solver with a calm, service-oriented approach.
• Excellent communication and interpersonal skills; able to engage with non-technical users.
• Flexible and reliable – capable of supporting rotating shifts including weekends/holidays.