IT Support Technician - £25,000-£29,000 - Cumbria – Onsite (with an on-call rota)

An established organisation is currently seeking an IT Support Technician to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across the business.

This is a hands-on, office-based role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours.

With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone who’s looking to take the next step in their IT support career, within a structured and supportive environment.

Key Responsibilities:

Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of hardware and software issues, escalating when necessary while maintaining ownership through to resolution. Perform daily system monitoring and carry out routine maintenance tas...