Client Service Delivery Manager - FTC

5 Days Old

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Client Service Delivery Manager - 12 Month Fixed Term Contract

Location: E1 8EU Hybrid
Salary: Competitive Plus Company Benefits

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support.

Key responsibilities for this job:

Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework

What you’ll need to succeed:

Experience within a Service Delivery Management / Client relations role
Experience working within a B2B client facing role

What we offer:

Deliver innovative technology and service delivery in the most challenging sectors
Vibrant company culture with a wide range of events and social activities throughout the year
Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Quarterly employee recognition awards nominated by your colleagues with a cash prize

Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!

Please click apply now to be taken to our website where you can see the full job description for the role.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Telecommunications

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