Guest Services Manager

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Be the Face of London’s First Four Points Flex by Sheraton!

Brand: Four Points Flex by Sheraton – part of Splendid Hospitality Group

We’ve already made history as the first Four Points Flex by Sheraton in the UK, right in the heart of Euston. Our guests are busy business and leisure travellers who want the essentials done brilliantly — comfort, convenience, and a warm welcome. That’s exactly what we deliver, every single day.

Now, we’re looking for a Guest Services Manager who can keep our operation running like clockwork, while making every guest feel like the most important person in the building.

What You’ll Be Doing

This isn’t just about running a front desk — you’ll be the heart and hub of our guest journey.

Lead from the front – managing both our Front Office and Breakfast operations, ensuring a seamless flow from the moment our guests walk through the door to their final farewell.
Deliver the “basics” brilliantly – check-ins, check-outs, and guest requests handled with speed, warmth, and a smile.
Stay one step ahead – anticipate guest needs, resolve issues before they become problems, and personalise experiences that make us unforgettable.
Bring breakfast to life – oversee the morning service, ensuring every guest starts their day with great food, great coffee, and great service.
Champion our brand values – convenience, honesty, assurance, and peace of mind, ensuring they shine through in every interaction.
Be the connection point – liaise with housekeeping, maintenance, and F&B so the guest experience feels seamless.
Inspire your team – recruit, train, and motivate Guest Service Assistants, making sure they have the skills and confidence to deliver excellence.

What We’re Looking For:

You’ll thrive here if you’re someone who loves both people and process – someone who’s as happy jumping in to help a guest as they are fine-tuning the rota.

Hospitality experience – ideally 2+ years in a Guest Services / Front Office role, with exposure to F&B operations.
Natural leadership – you know how to get the best from your team, setting clear standards and inspiring others to meet them.
Problem-solving skills – you stay calm and confident under pressure, turning challenges into opportunities to impress.
Guest-first mindset – every decision you make keeps the guest experience front and centre.
Operational know-how – comfortable managing scheduling, performance reviews, and operational resources.
Tech-savvy – experience with Opera PMS is a plus, but what really matters is your ability to learn systems quickly.
Positive energy – your enthusiasm sets the tone for the whole shift.

Why You’ll Love It Here:

At Splendid Hospitality, we believe in looking after our people as much as our guests. You’ll enjoy:

All Marriott Employee Benefits
Discounted stays and F&B across our portfolio
24/7 Employee Assistance Programme (wellbeing, counselling, and financial advice)
A supportive environment where your growth matters

This is your chance to join a thriving London hotel, lead a talented team, and create unforgettable guest moments every day.

Apply today and let’s make every stay effortless.

#SplendidHospitality #BeSplendid #LifeAtSplendid #HospitalityExcellence #HospitalityCareers

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and General Business
Industries
Hotels and Motels and Hospitality

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