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HCC Network Manager

The closing date is 25 August 2025

The HCC Network Manager provides managerial leadership and support within the network and provides strategic direction and operational management for the network.

The HCC Network Manager works with the network lead clinical professionals as part of a multi-disciplinary leadership team to lead the strategic and operational development of coherent and effective network arrangements, and delivery of a programme of work that addresses regional, local and national requirements.

Manages and co-ordinates the work of the network, supporting the development of haemoglobinopathy services throughout the network.

Main duties of the job

Managing the annual work programme

Works with the HCC Network leads and commissioners across the network's boroughs to develop and agree the network's work programme.

Works closely with the relevant commissioners (ICB, NHS London and NHS England) ensuring the development and delivery of an annual plan with clear objectives and milestones. The post-holder provides regular reports to the network leads team and to commissioners.

• Applies project and programme management disciplines to assure the delivery of the annual work programme.

About us

The Trust consists of St Thomas' Hospital at Waterloo, including the Evelina Children's Hospital, Guy's Hospital at London Bridge, as well as The Royal Brompton and Harefield Hospitals. We are one of the largest NHS Trusts in the country with around 22,700 staff, we are also one of the biggest employers locally. GSTT is among the UK's busiest, and most successful foundation trusts, providing specialist care for patients across a breadth of specialities from birth and throughout their lifespan.Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.We provide a full range of hospital services for our local communities, as well as community health services for people living in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women's and orthopaedic services, and we are home to the Evelina Children's Hospital. We have one of the largest critical care units in the UK and one of the busiest A&E departments in London. See www.guysandstthomas.nhs.uk for further details.

Job responsibilities

Leadership and management

• Works with the Network Clinical Lead and deputy, network lead clinical professionals and the wider network to establish an appropriate and effective network leadership and governance arrangements that will support the network in the delivery of its aims.

Leads on HR issues and is the line manager for the network support staff.

Manages direct reports including the current network band 7, data support and coordinator including day to day management, performance management and staff welfare. Conducts annual personal development reviews for direct reports.

Leads on recruitment to network posts.

Ensures compliance with health and safety and confidentiality and governance requirements.

Adheres to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times.

Financial and Physical Resources

Acts as the network budget-holder and manages the networks budget.

Responsible for matching the available budget to the appropriate staff resources and projects, co-ordinating and monitoring expenditure.

Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with the host organisations Standing Orders and Standing Financial Instruction.

Provides financial reports to commissioners and the host organisation as required.

Seeks to improve value for money and achieve greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.

Communications and engagement

Develops a network communications strategy. As part of this, the post-holder prepares reports of the networks work and achievements suitable for different audiences including network member organisations, regional commissioners and service users.

Ensures that the patients voice is identified through any service developments or standards related to delivery of network objectives.

Acts as a champion for patients and their interests and involve the public and patients in the policy development and decision-making in the network.

Ensures all public and patient contact with the network is of the highest professional standard.

Represents the network with external stakeholders.

Communicates highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical).

Presents highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.

Oversees the network website, annual report and regular Red Cell Newsletter

Improving quality and outcomes

Ensures that the network supports the delivery of equitable access to quality service provision for all patients.

Ensures that the network annual programme delivers annual initiatives designed to improve the quality of care, outcomes, value and patient experience, linked to national regional and local priorities.

Collaborates across networks and with clinical leads to establish a benchmarking process for clinical outcome measures, as outlined in the relevant national service specifications.

Leads on clinical governance, ensuring a comprehensive approach across the network including quality improvement, regular reviews of practice and outcomes and adherence to local and national advice, guidelines, recommendations, audits and standards.

Leads on the development of consistent pathways and policies; capacity planning and managing capacity and demand including assuring equitable access.

Supports educations events including for patients and staff throughout the network.

Ensures that the network has clear risk management arrangements and governance processes with clear explicit escalation processes.

Escalates any quality concerns through agreed systems and regional processes.

Works with regional and system colleagues to support risk identification, assessment, and mitigation within the services delivered by the networks members and facilitates any agreed response.

Manages risks that affect the delivery of the networks programme of work (examples may include network staffing and recruitment, funding or lack of cooperation from a provider).

Operational

Works with the Network Clinical Lead and deputy as well as HCC network clinical professional leads as part of a multi-disciplinary leadership team to maximise operational effectiveness and consistency across the network.

Leads on capacity planning and management, assuring equitable access, manages patient flows across the network to efficiently match available capacity with demand and ensure that all patients receive the care they need, and improves system resilience.

Works with the Network Clinical Lead and network lead clinical professionals, to support the development of common referral, care and transfer pathways and other policies, protocols, and procedures and ensure their operation across the network.

Establishes and maintains systems for the collection, analysis and reporting of data on activity, patient flows, outcomes, quality of care and patient and family experience.

Person Specification

Education

• Master's Degree (or demonstrable evidence of working at Master's level)
• Evidence of continuing professional development

Experience

• Extensive previous experience of working at a senior level in a commissioner and/or provider organisation in a commissioning or business management or service development role
• Experience of budget management/financial management
• Significant change management experience at service or organisational level
• Significant project and/or programme experience, involving multiple stakeholders
• Experience of working with NHS commissioning or health purchasing arrangements and contracts
• Experience of working in a multidisciplinary network
• Experience of working in a complex and changing environment
• Experience of working with clinical staff
• Experience of working with patients, families and carers

Skills

• Proven leadership skills and credibility
• Excellent verbal and written communication skills
• Emotional intelligence to deal with clinicians, managers and commissioners with potentially conflicting objectives
• Strong motivational, negotiation, persuasion and influencing skills
• Ability to manage conflict and to handle sensitive or political issues
• Values diversity and difference
• Demonstrable commitment to partnership working with a range of external organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust