What we’re up to at Untold

We are a creative community - a team of world‑class talent, visionary clients, and an exciting future ahead. As a studio, our people and culture are at the core of everything we do. Our purpose is simple: to create outstanding content that captivates audiences, while enjoying every step of the journey.

The Role

We are the world’s first cloud‑based Visual Effects studio built on AWS and expanding in all regions including Europe, India and North America. We are seeking a Head of Technology Infrastructure to take ownership of the studio's infrastructure growth, maintenance and support while collaborating with our Cloud Technologists team on capacity planning, cost optimisation, and platform strategy.

This is a senior leadership role covering on‑premises technology, multi‑studio expansion, end‑user support, finishing and review environments, render capacity planning, cloud instance provisioning, compliance, licensing, and cross‑functional collaboration with our Cloud Infrastructure and VFX and VFX Pipeline teams.

Your Key Responsibilities:

• Lead the design, maintenance, and scaling of on‑prem infrastructure, including networking, servers, switches and local and cloud connectivity.
• Own all studio technology and facilities tech, including AV systems, meeting rooms, editorial/finishing setups, and general IT experience.
• Oversee Flame and Review suites, client‑facing environments, and artist workstations
• Ensure high reliability and performance for all physical studio spaces.
• Manage studio connectivity with AWS and streaming services like Clearview and NDI
• Lead and grow the Technology team, embedding a strong collaborative culture
• Oversee daily operations across the studio, including remote and hybrid users
• Manage onboarding processes, system documentation, and knowledge‑sharing standards.
• Foster an innovative, collaborative, and high‑ownership team environment, and manage career planning and growth for the team members
• Lead the studio’s security and compliance initiatives, working with internal stakeholders, vendors, and auditors.
• Manage identity access, endpoint security, network design, patching, and monitoring for both on‑prem and AWS
• Work collaboratively with Pipeline, and Cloud Developers to maintain a secure hybrid environment. Manage licensing for all software, including procurement, renewals, tracking, and optimisation.
• Develop key vendor relationships for hardware, software, cloud, and services.
• Work with the Commercial team to forecast spend, negotiate contracts, and ensure cost‑efficiency.

Work closely with the Cloud Infrastructure and Commercial teams to:

• Lead, plan and coordinate storage growth and utilisation.
• Support decisions on capacity planning, instance usage, and render resource planning
• Provide feedback on architecture decisions as needed
• Cost management: monitor, optimise, and forecast infrastructure and AWS spend alongside the Cloud and commercial teams.

Required Skills and Experience

• Excellent communication, leadership, and vendor negotiation skills.
• 7–10+ years in senior technology infrastructure leadership within a technical, media, VFX, animation, broadcast, or high‑performance computing environment.
• Familiarity with cloud‑based compute environments
• Understanding of remote workstation technologies or virtualised environments.
• Experience with AWS services and cloud‑native infrastructure.
• Experience managing licensing across complex software environments.
• Proven track record of cost management and technology budgeting.

With a strong background in

• On‑premises infrastructure (networking, servers, storage, AV, connectivity)
• Building and running technology teams
• Security operations and compliance
• Office & facility technology setup