Fortidia UK supports three prominent franchise brands within the shipping and logistics sector: MBE UK, Pack & Send UK, and World Options UK. Each brand operates its own distinct technology stack, resulting in a rich and intricate IT landscape. This infrastructure is critical, underpinning mission-critical shipping solutions for thousands of customers and franchise partners across the UK. Role Purpose The IT Business Partner & Governance Lead serves as the primary interface between our UK franchise partners, key business stakeholders, and the regional IT organisation. This pivotal role is responsible for translating evolving business requirements into actionable technology initiatives. A core focus will be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within Jira/Confluence. Portfolio & Road-map Planning: Build and maintain a consol...