Information Technology Support Engineer
36 Days Old
1st / 2nd Line Support Analyst – Contract
Location: Onsite / Morden
Rate: Up to £200 per day (Umbrella)
Contract Length: 3 months
Start Date: 12th January
We are currently seeking an experienced 1st / 2nd Line Support Analyst to join a busy onsite IT support team based in the Morden area. We're looking for a self-starter, someone who is confident to deal with tickets and IT tasks throughout the week. You'll need to be proactive with your approach to work and be keen to support the wider team and business when necessary.
This role is ideal for a hands-on support analyst who enjoys working onsite and providing high-quality support in a fast-paced environment.
Key Responsibilities:
Provide excellent customer service via phone and face-to-face support
Deliver 1st and 2nd line technical support to end users
Troubleshoot hardware and software issues across laptops and peripherals
Support users working both remotely and onsite
Log, manage and resolve incidents using ITSM and asset management tools
Essential Skills & Experience:
Minimum 3+ years’ experience in an IT support role
Strong customer service and communication ski...
- Location:
- Morden
- Job Type:
- FullTime
- Category:
- Customer Service & Support
