Network Services Customer Solutions Engineer

Join to apply for the Network Services Customer Solutions Engineer role at IPC Systems

Network Services Customer Solutions Engineer

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Join to apply for the Network Services Customer Solutions Engineer role at IPC Systems

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

TITLE: Network Services Customer Solutions Engineer

DEPARTMENT: Sales Engineering

MANAGER: Director, Network Services Customer Solutions, EMEA

OFFICE LOCATION: London, UK

ROLE TYPE: Full time, Hybrid

Role Overview:

As the rate of adoption and our range of solutions expands, we are seeking a Manager of the Network Services Customer Solutions team to work in a Client facing technical pre-sales support role, based in London and aimed at providing solutions expertise across EMEA, both directly and indirectly.

The role includes:

• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
• External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
• Bid support – RFI, RFP response preparation and complex solution proposals
• Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
• Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specifications and campaigns.
• Work with Account Manager to drive closure of business.
  
  

• To discover, understand and define customer requirements
• To position the benefits of IPC solution in the context of the target environment
• To respond to a broad range of technical solutions questions
• To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.
• To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery
• To prepare, host and deliver tailored Customer presentations
• Products, solutions and services – benefits, feature, technical details and designs
• Technology direction and roadmap
• To generate responses to RFP questions as part of a bid team that are:
• Technically accurate, credible and in context
• Well written, concise and easily understood, with clear, professional graphics
• Geared to promote IPC’s strengths
• Delivered to agreed schedules.
• To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements
  
  

• Minimum of 3–5 years’ experience in a Sales Engineer role or similar technical client-facing position.
• Previous experience in a Financial Markets Services Provider is highly desirable.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience). Academic qualifications must meet minimum transcript standards.
• Relevant certifications such as CCNA and CCNP are strongly preferred.
• Strong understanding of hosting architectures and systems administration.
• Proven experience with server hardware and infrastructure design.
• Familiarity with datacentre colocation environments.
• Hands-on experience with virtualization and containerization platforms (e.g. VMware, Docker, Kubernetes).
• Knowledge of cloud technologies (e.g. AWS, Azure, GCP).
• Exposure to low-latency trading infrastructure and market data feeds.
• Understanding of Financial Extranets and the broader financial technology landscape.
• Expertise in routing protocols such as BGP, OSPF, RIP, and ISIS.
• Familiarity with carrier-grade MPLS traffic engineering in Managed WAN, VPLS, and Financial Extranet settings.
• Experience with PTP (Precision Time Protocol), Boundary Clocks, Grandmasters, and other synchronization technologies.
• Knowledge of SIP voice signaling protocols and Carrier Ethernet implementations.
• Solid grasp of network security principles, including encryption, authentication, firewall configuration, and SBCs (Session Border Controllers).
  
  

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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