Program Management Graduate, Rotational Program (TikTok Shop - Governance & Experience SSC) - 2[...]
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Program Management Graduate, Rotational Program (TikTok Shop - Service and Support Center) - 2026 Start (BS/MS)
Join to apply for the Program Management Graduate, Rotational Program (TikTok Shop - Service and Support Center) - 2026 Start (BS/MS) role at TikTok
Program Management Graduate, Rotational Program (TikTok Shop - Service and Support Center) - 2026 Start (BS/MS)
Join to apply for the Program Management Graduate, Rotational Program (TikTok Shop - Service and Support Center) - 2026 Start (BS/MS) role at TikTok
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Responsibilities
About our team
TikTok Shop Governance and Experience (GNE) team is a global, mission-driven team dedicated to making our marketplace safe, fair, and intuitive — not just for users, but also for sellers and creators around the world. We’re the ones behind the scenes shaping trust policies, building smart systems, developing strategies to prevent bad actors, and designing seamless and secure user journeys, directly impacting millions every day. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We’re looking for passionate, curious talents who care deeply about user experience and aren’t afraid to tackle complex, high-stakes challenges. If you want to be part of a team where your ideas matter, your work makes a real difference, and learning never stops — join us in building the future of e-commerce, one meaningful experience at a time.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Important Reminder
- Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally.
- Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Our graduate track is designed to develop cross functional talent with deep expertise in governance and experience, meanwhile develops cross-domain contextual understanding.
You’ll begin with a hands-on immersion in your team, building strong foundations through meaningful projects. Within your first year, you’ll rotate into carefully selected cross-functional teams — designed to broaden your perspective, sharpen your problem-solving ability, and prepare you for future leadership.
This isn’t a generic rotation program — we don’t believe in moving people around for the sake of it. Every rotation's duration and pathways are thoughtfully curated to help you connect the dots across business areas, grow strategically, and build versatility to lead in an evolving business environment.
You Will Get To
- Go deep and go broad — Develop cross functional agility and understanding, which builds adaptability to evolving markets and accelerate growth
- Solve real problems with global impact — contribute to projects that affect millions of users and sellers
- Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business
This is a unique opportunity to join TikTok Shop as a graduate hire within the Service and Support Center(SSC) team in our EMEA region. As part of this role, you’ll embark on a customized rotation programme designed to accelerate your learning, expand your cross-functional exposure, and help you build the skills to become a future leader in E-commerce operations and trust management.
You’ll gain hands-on experience across multiple teams — such as Policy & Governance, Customer Experience & Service Delivery — each rotation carefully chosen to broaden your domain expertise and strengthen your problem-solving abilities.
Examples Of What You'll Work On
(Projects will vary depending on your rotation track, but may include):
- Conducting research and analysis to identify experience gaps and propose solutions that improve trust and safety for users, sellers, or creators.
- Supporting the design of new governance policies or user journey improvements in response to emerging risks.
- Assisting in the development of scalable processes to enhance seller support, compliance monitoring, or service quality.
- Working with cross-functional teams to deliver operational improvements, drive metric performance, and track impact through data.
- Participating in the rollout of global initiatives across regional markets with localization for EMEA.
Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, management, quality or related fields with strong academic performance.
- Strong Analytical Skills – Comfortable working with data to uncover insights and drive decisions.
- User-First Thinking – Understand and anticipate users' needs to build better experiences.
- Drive and Adaptability – Thrive in fast-paced environments and navigate change with agility.
- Curiosity and Creativity – A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.
- Familiarity with data tools (e.g. Excel, SQL, Python, or data visualization platforms).
- Experience working in a multicultural environment or with international stakeholders.
- Additional language skills, especially European languages, are a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £150,000 - £200,000
- Job Type:
- FullTime
- Category:
- IT & Technology
