Full-time (Permanent) | National: £42,385 - £46,850 | London: £46,280 - £51,540 plus up to £6,650 allowance

Published on 13 August 2025 | Deadline 22 August 2025

Location

Birmingham, Cardiff, Darlington, Edinburgh, London, Salford

About the job

Job summary

The Integrated Corporate Services (ICS) is a new shared corporate service launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security, and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of over 300 professionals aims to lead in delivering these functions efficiently and innovatively. We strive to be the leading provider of integrated corporate services for government, setting standards in quality and efficiency.

We offer excellent benefits, including a world-class pension, flexible working options, and career development opportunities. We are proud to be a Disability Confident Leader employer, supporting candidates with adjustments throughout our recruitment process.

Artificial Intelligence can assist your application process; however, all statements must be truthful and based on your own experience. Plagiarism or misrepresentation may result in application withdrawal or disciplinary action. Refer to our candidate guidance for more details.

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a collaborative digital community committed to user-focused design and data-driven decision-making, delivering accessible services tailored to customer needs.

We are seeking a motivated and certified Salesforce Administrator to support and optimise our ICS Digital Salesforce platform, ensuring it adapts to evolving needs. You will work closely with senior staff and collaborate with Civil Servants and Contractors within the Software Developer team, serving as the primary contact for Salesforce administration.

Visit our blog to learn more about us: https://icsdigital.blog.gov.uk/

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
• Support the development and deployment of scalable, efficient solutions within Salesforce to support business processes.
• Conduct regular system audits and prepare for Salesforce’s three annual updates.
• Create and manage workflow rules, data validation, and triggers.
• Provide training and support to end-users to ensure effective Salesforce utilization.
• Collaborate with teams to identify, develop, and implement new business processes.
• Stay updated with Salesforce releases and new features to leverage the latest capabilities.
• Assist in troubleshooting and resolving Salesforce issues promptly.

Qualifications

• Salesforce Administrator Certification
• Experience as a Salesforce Administrator or related role
• Basic understanding of Salesforce best practices and functionality
• Good problem-solving skills and ability to work under supervision
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities

Behaviours

We will assess during the selection process:

• Managing a Quality Service
• Changing and Improving

Technical skills

We will assess during the selection process: