Job Description

Senior Software Engineering Manager (1 Braham Street, London, United Kingdom)

Why this job matters

As a Senior Software Engineering Manager, you will be responsible for leading the engineering strategy across self-serve web and app journeys, helping 1.1 million B2B customers manage their services seamlessly. You will define and drive a transformation roadmap that enhances our digital platforms, exploits technologies like React, Flutter on platforms like AWS, and improves how we deliver management, user access management (UAM), whilst ensuring we have a solid application support service to maintain these capabilities in life.

Your leadership of a team (circa 100 engineers) will ensure our digital experiences are secure, intuitive, and constantly evolving to meet user expectations.

What you’ll be doing

1. Set the technical vision & engineering strategy for self-serve journeys in web & mobile platforms.
2. Build diverse, high-performing engineering teams across the UK and India, cultivating a culture of innovation, technical excellence, and collaboration.
3. Architect and drive the transition to cloud-, event-driven, microservices-based architectures (AWS, Kubernetes, Kafka).
4. Embed world-class observability, resilience, and reliability practices, leveraging platforms like ServiceNow, Dynatrace, and PagerDuty.
5. Champion security-by-design, & access management (IAM/UAM) & Zero Trust Architectures.
6. Lead backend modernisation with technologies like Node.js, Java, relational (Postgres, MySQL), and non-relational (MongoDB, DynamoDB) databases.
7. Integrate customer experience management platforms like Sprinklr & drive real-time improvements to journeys.
8. Own, execute, and deliver business outcomes for digital channels like Web, App, Chatbots.
9. Establish robust application support models ensuring 24x7 operational excellence, rapid incident recovery, and proactive service quality.
10. Lead Talent Councils for talent management, skills inventories & succession planning.
11. Encourage a strong innovation engine, supporting open-source contributions & participation in industry tech forums.

Experience you'll have

• Led digital engineering delivery for large-scale B2B or B2C customer self-serve journeys across web and mobile.
• Successfully driven cloud-modernisation programmes on AWS, leveraging event-driven and microservices architectures.
• Designed and operated scalable authentication, authorization, audit (AAA) systems with in-built security and compliance.
• Designed scalable, highly performant systems over non-performant telco systems like (OneSiebel).
• Embedded agile at scale, DevOps maturity, and SRE practices across complex engineering organisations.
• Delivered measurable improvements in customer experience, platform resilience, and operational performance.
• Operated effectively in fast-paced digital environments where resilience, customer-centricity, and speed to market are critical.

The skills you’ll need

Capability Building, Agile Development, Culture Building, Change Management, Microservices/Service-Oriented Architecture, Business Analysis, Technology Strategy, Artificial Intelligence/Machine Learning, Cloud Computing, Technology Governance, Continuous Integration/Continuous Deployment, Automation & Orchestration, Software Testing, Software Development Lifecycle, Business Process Improvement, Talent Management, Decision Making, Growth Mindset, Performance Management, Inclusive Leadership

Benefits

• Annual bonus of 15% (personal and company multipliers)
• Private healthcare for you and your family
• Annual car allowance
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
• Exclusive colleague discounts on BT broadband packages
• 50% off EE mobile plans, and a 50% discount for friends and family on EE SIM-only plans
• Discounted EE TV, including TNT Sport and the NOW Entertainment membership
• Support for working parents, including paid leave options
• 25 days' annual leave (not including bank holidays), increasing with service
• Volunteering days
• Electric vehicle salary sacrifice arrangement ('My EV')

Our leadership standards

Looking in: Leading inclusively and safely, inspiring trust, owning outcomes, delivering for the customer, demonstrating strong commercial focus, experimenting and identifying opportunities for growth, building diverse and future-ready teams.

About us

BT Group, a pioneer in telecommunications, is transforming its business with major investments in digital infrastructure, 5G, and AI, aiming to create the UK's best telco. We are committed to an inclusive, innovative workplace and welcome applications from diverse backgrounds, even if you do not meet every requirement.