Snr. Cloud Operations Architect, AWS Enterprise Support

Join to apply for the Snr. Cloud Operations Architect, AWS Enterprise Support role at Amazon Web Services (AWS)

Snr. Cloud Operations Architect, AWS Enterprise Support

5 days ago Be among the first 25 applicants

Join to apply for the Snr. Cloud Operations Architect, AWS Enterprise Support role at Amazon Web Services (AWS)

Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

An AWS Cloud Operations Architect is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Operations Architects partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

Key job responsibilities

• You’ll advise on solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.
  
  

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Demonstrated operational experience in Resilience, Observability, Security, and Optimisation of cloud computing environments.
• Expertise in areas such as Compute, Data Infrastructure, DevOps, Big Data/Analytics, Security, Cloud Architecture, or Applications Development in a distributed systems environment
• External customer-facing experience with the ability to clearly articulate to small and large audiences, to both deeply technical and executive roles.
• Ability to juggle tasks and projects in a fast-paced environment
  
  

• Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
• Previous experience as a Software Engineer, SRE, Developer, Solution Architect, DevOps Engineer, etc.
• Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.
• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
• Operational experience in migrating to and/or implementing best practices for Enterprise-class distributed computing environments
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Engineering

• Industries

  IT Services and IT Consulting

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