Job Responsibilities

1. Work within IT Service Level Agreements.
2. Support functions and remain responsive to customer needs, being aware of the business needs and impact on service.
3. Highlight and escalate issues and risks as appropriate to Service Management leads.
4. Ensure all technical changes are communicated and managed with appropriate governance.
5. Identify opportunities for improvement.
6. Engage with stakeholders effectively.

Qualifications

You will be working in the Service Management Team within Enterprise Cloud Services, collaborating closely with Architects, Product Owners, Analysts, Security, and Supplier Managers. Your role involves supporting Service Owners, instilling industry-standard best practices, and ensuring effective service delivery, including availability, performance, and process maturity across the technical landscape.

This role encompasses IT Service Manager responsibilities for Platform and Product-based delivery, focusing on meeting SLAs and KPIs, and taking accountability for Service Management functions. The primary office location is Telford, with some flexibility and travel to Telford once a month.

Essential Criteria

• Experience in an IT Service Management/Service Delivery Management role.
• Understanding of operational processes involved in running and maintaining digital products or services within an ITSM framework (e.g., ITIL v4).
• Experience engaging and communicating with various stakeholders.
• Experience delivering operational and service improvements.
• Experience managing third-party service providers.
• Experience managing Incidents, Problems, and Changes.
• ITIL 4 Foundation qualification.

Desirable Criteria

• Experience working in a cloud development team with knowledge of cloud technologies, principles, and methodologies.
• Experience with agile practices, especially within product teams.
• Understanding of CI/CD principles.
• AWS Certified Cloud Practitioner qualification.
• Microsoft Certified: Azure Fundamentals qualification.

Company Description

Version 1 has over 28 years of experience in Technology Services, trusted by global brands to deliver impactful solutions. We partner with leading technology providers like Microsoft, AWS, Oracle, and others, to ensure high-quality service delivery. Our company is recognized as a great place to work, with awards for workplace excellence and diversity.

Job Description

We are seeking a candidate with a solid background in Public Cloud platforms, stakeholder management, and a keen eye for developing IT processes. Knowledge of ITIL4 frameworks and customer-focused relationship-building skills are essential. You will be part of a major UK public sector organization committed to digital transformation, aiming to enhance public services and create a simpler, faster digital tax system. Travel to other locations may be required.