Direct message the job poster from International Institute for Active Ageing

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology that supports and enhances the journey to 100% skin health.

About this role

The role is to provide IT support to an office based and remote workforce. Liaising with staff members in person, via telephone, email and remote access tools.

Your role will involve troubleshooting any software and hardware issues to ensure smooth running of BAU operations. You will resolve technical issues in a timely and effective manner whilst always providing a first-class level of service. To be considered for this role, you must have solid experience gained within an IT Helpdesk role providing deskside and remote support, assessing the complexity of an issue and dealing with it yourself or escalating to the Head of IT and a 3rd party IT support team.

You will ensure all calls are logged into the IT Helpdesk system and progress notes are added to all calls.

Keeping the Head of IT and Support Team informed of request progress as appropriate and proactively managing problem calls through to completion in a timely basis.

Key Responsibilities

• Experience working in an IT Support/Helpdesk role
• Identifying and prioritising support requests by SLA
• Logging and updating support requests in the IT Helpdesk platform
• Use of remote access tools to aid with troubleshooting efforts
• Troubleshooting general software & hardware issues (workstations, laptops, printers)
• Providing deskside IT support & remote assistance as needed

Desired Skills and Experience

• Genuine enthusiasm for working with technology
• Remote Desktop Services (Microsoft RDS)
• Anti-virus platforms (Microsoft Defender/Sentinal One)
• Anti-spam/phishing platforms (Barracuda/KnowBe4)

What’s in it for you?

• 25 days’ annual leave, rising the longer you stay with us
• Three additional holiday days over the festive period
• A monthly allowance to spend on our products, plus additional discount
• Free annual eye test at Vision Express
• Recommend a friend scheme: we reward you for bringing people into our business
• Excellent opportunities to grow and move within the company

Feel like you’re a good fit? Apply now.

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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