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Join to apply for the People Systems & Process Analyst role at Genius Sports

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By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.Learn more at geniussports.com

The Role

We’re looking for a proactive and detail-oriented Process & Systems Analyst / Specialist to support the design, documentation, and improvement of processes, with a particular focus on HR and HRIS systems. This role sits at the intersection of process design & improvement, system administration, and project coordination. You’ll be instrumental in streamlining people operations, enhancing user experience, contribute directly to project delivery through formal PMO activities - ideal for someone who enjoys improving how things work and collaborating cross-functionally to make tools and processes more effective.

What You’ll Bring

• 1-4 years experience in a process or systems role
• Prior experience working in or alongside HR teams.
• PMO, Project Coordinator, or Business Analyst experience in a change or transformation environment.
• Strong interpersonal skills—confident working cross-functionally to gather requirements and drive alignment.
• Comfortable working with stakeholders to understand needs and translate them into improved processes or tool configurations.
• Familiarity with business process mapping and workflow design,
• Strong problem-solving, documentation, and communication skills.
• Ability to juggle competing deadlines and multiple streams of work.
• Organised, self-motivated, and comfortable working across multiple projects or priorities.
• Experience process mapping using Visio, or similar process mapping tools
• Excellent Excel, Google Sheets, and PowerPoint/Slides capability.
  
  

• Workday (especially around HR and core HCM processes)
• PMO certification (e.g., PRINCE2, PMP)
• JIRA or similar task/project management tool usage.
• Zendesk (workflow/routing setup)
• Greenhouse (pipeline, templates, and user management)
• Experience customising and administrating HRIS tools
  
  

• Map, analyse, and document business processes across teams, particularly within the People department and cross function collaborative processes, using tools like Visio, Lucidchart, or similar.
• Support business architecture initiatives, ensuring processes align with organisational goals and compliance needs.
• Collaborate with stakeholders to identify and implement process improvements that enhance efficiency and user experience.
• Support and contribute to project coordination efforts (within a PMO or delivery environment), helping track deliverables, timelines, and dependencies.
• Maintain and improve process documentation
• Act as a system administrator for tools such as Greenhouse and Zendesk, handling workflow customisation, and user support (no coding required).
• Support end-user testing activities (UAT) for HCM system changes, new features, and configuration updates.
• Document and track testing outcomes, issues, and resolution steps in alignment with the implementation timeline. Ensure all pre-go-live validation
• Translate complex systems or processes into clear, step-by-step user guides, FAQs, and reference docs. And deliver user training sessions (virtual or in-person), including new process walk-throughs, process refreshers, or role-based onboarding.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Spectator Sports, Software Development, and Information Services

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